The Art and Science of Communication: Tools for Effective Communication in the Workplace通信的艺术与科学：工作场所有效交流工具
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作者： P. S. Perkins著
出 版 社：
出版时间： 2008-5-1字数：版次： 1页数： 198印刷时间： 2008/05/01开本： 32开印次： 1纸张： 胶版纸I S B N ： 9780470247594包装： 精装编辑推荐
作者介绍：P.S. Perkins
P.S. Perkins is founder and CEO of the Human Communication Institute, LLC, and a graduate of the communication schools of the University of North Carolina at Chapel Hill and New York University. She has been training, lecturing, and developing communications curricula for more than twenty years. She is currently a featured writer for the magazines Personal Development and Diversity Works!, talk show host of InWORD OutWORD: Conversations About Communication, and a featured practitioner in the motivational film, Pass It On!
内容简介
The Art and Science of Communication shares with readers a new way of understanding and using communication in the workplace. The Communication Staircase Model brings together the seven arenas of communication in which everyone operates on a daily basis. It teaches readers how to increase their communication effectiveness in all settings using practical techniques, analogies, and models that creatively and clearly explain the formulas of successful communication. Readers will learn to better regulate their own messages and more accurately interpret those of others. Combining the science of communication with the skill and art of communication, this is an invaluable guide for anyone who knows effective communication will make them a more passionate and successful professional.
目录
Foreword Les Brown
Acknowledgments
Introduction
The Communication Staircase
In the Beginning Is Your Word……
Jill’s Professional Destiny？
Chapter 1 Step One: Intrapersonal Communication
Self-Sabotage or Self-Fulfillment？
Discipline of the Mind
Dive into Your Life！
Where Did That Thought Come From？
Creating Our Self-Image at Work
Growing Up “Different”
Writing a New Script
Taking Ownership
Jill’s Day
Waking Up to YOUR Day！
Conquering the First Step
First Things First！
Chapter 2 Step Two: Nonverbal Communication
The Functions of Nonverbal Communication
Your Professional Appearance
Your Professional Voice
Actions Do Speak Louder Than Words！
It’s about Time！
Keep Your Distance！
Sometimes When We Touch
Do You Smell Something？
Chapter 3 Step Three: Interpersonal Communication
Five Keys to Positive, Healthy Work Relationships
Interpersonal Conflict
Supportive versus Defensive Communication
Chapter 4 Step Four: Small-Group/Organizational Communication
To Group or Not to Group …… That Is the Question
Jill’s Day
I versus We: The Cultural Paradox
Co-Opetition Model of Advancement
Making Room for the Group Reality
Leadership Communication
Constructive Conflict
The Communication Climate
Small-Group Membership and Facilitation
Chapter 5 Step Five: Public Communication
The Common Denominator
Moving beyond the Fear！
Communication Apprehension
Confidence and Composure
Your Language
Don’t Make Excuses
Your Public Presentational Style
You and Your Audience
The Art of Impromptu/Conversational Speaking
Chapter 6 Step Six: Mass Communication
Influencing the Masses
Persuasion Is about Perspective
Are You a Walking Billboard？
Persuasion and the World of Work
Jill’s Day
Using Persuasion as a Tool of Influence
As Simple as One, Two, Three
Persuasive Messages and You
Chapter 7 Step Seven: Intercultural Communication
We CAN All Get Along！
What Makes Us Unique
We Are ALL Prejudiced！
Understanding Perception
Culture and Values That Impact the Workplace
Nonverbal Communication Is Culturally Bound
Global Community
Diversity and the Workplace
The “Other” in the Workplace
Jill’s Day
Inclusion in the Workplace
Becoming a Cross-Cultural Bridge through Cultural Competency
Epilogue: New Beginnings
Index
